Frequently Asked Questions
General Information
A whistleblowing system is a tool that allows employees, customers, and other stakeholders to report suspicions of abuse, fraud, or other unethical behavior within an organization.
The system can be used by all employees, suppliers, customers, and other persons associated with the organization.
The whistleblowing system helps organizations detect and prevent irregularities, which can lead to improved organizational culture and reduced legal and financial risk.
Yes, our system is available 24 hours a day, 7 days a week, to allow the reporting of irregularities at any time.
Users can report irregularities through a secure online form or mobile app. All reports are recorded and processed by a dedicated team.
Yes, our system is intuitive and easy to use, making it easy to report irregularities without technical expertise.
Security and Privacy
Our system is designed to protect the identity of whistleblowers through advanced encryption and anonymous communication channels.
Yes, each report is tracked and managed according to internal procedures to ensure an appropriate resolution of the reported issue.
Yes, we use state-of-the-art encryption technologies and security measures to protect all whistleblower data and ensure full confidentiality of information.
We use data encryption, secure servers, and regular security audits to ensure the protection of whistleblower data.
Yes, our system allows for anonymous reporting of irregularities to protect the identity of whistleblowers.
Data is stored in accordance with applicable law and our company's policy, and access to it is restricted to authorized personnel.
The system is designed to maximize the protection of whistleblower anonymity; however, we cannot completely rule out the possibility of identifying the whistleblower under specific circumstances.
System Operation
An irregularity can be reported through our online form or mobile app.
Yes, our system allows whistleblowers to track the status of their reports via a magic link (individual link) or user account.
The report should include as much detailed information about the incident as possible, such as date, place, involved persons, and description of the event.
The review time of a report depends on its complexity, but it usually takes from a few days to several weeks.
Yes, our system allows attaching files and evidence to the report to better illustrate the reported issue.
Yes, you can update your report by logging into your account and adding new information or documents, or using the magic link.
After reporting an irregularity, the compliance team analyzes the report and takes appropriate actions, which may include internal investigations and remedial measures.
Support and Contact
You can contact us via email, phone, or our contact form available on the website.
Yes, we offer 24/7 technical support to help resolve any issues related to using our system.
Our technical support is available 24/7 to provide assistance at any time.
In emergencies, you can contact our hotline, which is available 24/7 to provide immediate assistance.
Yes, we offer comprehensive training and educational materials to help users fully utilize our system.
Yes, any technical issues can be reported through our support system, where our technical team will handle their resolution.
System Usage
Our system is compatible with most modern web browsers and available on mobile platforms, including iOS and Android.
Yes, our mobile app is available for iOS and Android devices, allowing the reporting of irregularities from any place and at any time.
Our system is intuitive and easy to use, but we offer training and support materials to help users fully utilize its functionality.
The system offers a range of features, including anonymous reporting, tracking the status of reports, attaching evidence, and email notifications about status updates.
Yes, our online system and mobile app allow the reporting of irregularities from any place with internet access.
Yes, our system is available in multiple languages to allow reporting of irregularities by users from different countries.